Work Design Questionnaire

Work Design Questionnaire

Platform: Diagnostic Hub

Category: Organisational Structure

Implementation Level: Organisation

Definition

Measures the characteristics of jobs that influence motivation, satisfaction, performance, and employee well-being through the design of tasks, knowledge demands, social environment, and physical context.

Factors

Task Characteristics

Captures how the structure and content of work influence employee ownership, meaningfulness, and internal motivation.

Knowledge Characteristics

Reflects the cognitive and skill demands placed on employees to perform effectively and engage in problem-solving, decision-making, and innovation.

Social Characteristics

Measures the degree of social interaction, collaboration, and feedback available in the job, affecting belonging, cooperation, and engagement.

Work Context

Captures the physical and environmental context of the job, including comfort, safety, and the tools and technology used.

Autonomy

Freedom to decide how, when, and what methods to use in completing work.

Task Variety

Performing a wide range of different tasks requiring diverse activities.

Task Significance

The job’s meaningful impact on others inside or outside the organisation.

Task Identity

Opportunity to complete a whole, identifiable piece of work from start to finish.

Feedback From Job

Direct, clear performance information from the work itself.

Job Complexity

Requirement for cognitive effort, analysis, and handling multiple demands.

Information Processing

Need to monitor, analyse, and think deeply about data and situations.

Problem Solving

Requirement for creativity and unique solutions to non-routine problems.

Skill Variety

Use of diverse, high-level skills to complete work.

Specialisation

Depth and focus in a specific domain of expertise or tools.

Social Support

Availability of caring, friendly, and welfare-focused relationships at work.

Interdependence

Mutual reliance on others to complete work tasks.

Interaction Outside Organisation

Frequency and depth of contact with external stakeholders.

Feedback from Others

Performance information received from managers or coworkers.

Ergonomics

Physical comfort, safety, cleanliness, and environmental quality.

Physical Demands

Muscular strength and endurance required.

Work Conditions

Environmental safety, cleanliness, noise, and climate.

Equipment Use

Variety, complexity, and learning curve of tools/technology.

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